Delivery Information

DELIVERY COSTS

STANDARD UK DELIVERY – FREE 2-5 working days

We offer FREE delivery to anywhere in the UK and N Ireland.

£9.99 for European delivery

LOCAL CUSTOMS, DUTIES AND TAXES

If you live outside the UK, some countries charge local duties or taxes on your order. This is a separate charge (not imposed by us) so we recommend that you contact your local Customs Authority to understand what any potential costs may be before you order.

In most cases, the courier delivering your outfit will take payment of these charges on behalf of your local Customs Office, before releasing your order to you.

If for whatever reason you need to refund your purchase, these charges aren’t refundable from us and you’ll have to claim these refunds from your local Customs Authority directly.

DELIVERY TIMELINES The time it take to deliver to you will depend on the type of item you’ve ordered. These delivery types are:

  • ‘Ready to Ship’ Punjabi Suits, if in stock, is dispatched within a week.
  • ‘Made to Measure’ Our outfits are custom made. The delivery estimate is written on eachproduct description because outfits take different lengths of time.
  • Whilst we always do our best to ensure your delivery is dispatched with ample time, we can’t be held responsible for any delays experienced by the couriers.

IMPORTANT DELIVERY INFORMATION All deliveries will be made between 9am and 5pm Monday to Friday and require a signature by an authorised person at the delivery address given at the time of ordering.

Order Redirection Once the package has been sent out from our delivery facility, we’re unable to redirect orders to a different address.

Re-delivery If you’re not available to receive your order, the courier will leave you a note. Most couriers will attempt to redeliver to your address a maximum of three times. Any re-delivery requests should be made directly with the carrier who shipped your items. The details of the courier and tracking number will be sent to you on email where possible.

Insurance We insure all products up until the point they’re delivered to you. All packages must be signed for at which point the responsibility transfers over to you. If you have a recipient who’ll sign on your behalf, you then accept this as evidence that responsibility has been transferred over to you.

TRACKING YOUR ORDER After placing your order, we’ll send you an email confirmation, where possible, which contains your package tracking details and expected delivery date.

Most couriers initially take at least 24-48 hours to update delivery information into their systems, so you might have to wait a short while to get your information update.